Privacy Policy

PRIVACY – EXTENDED INFORMATION

This Privacy Policy is part of the General Terms and Conditions governing the website (hereinafter, the Website).

Last updated September 2021

In accordance with the regulations on the protection of personal data, and in accordance with the provisions of Articles 13 and 14 of EU Regulation 2016/679, General Data Protection Regulation, by means of this Privacy Policy, the User is informed of the following:

Responsible for the processing of personal data.

PROVACUNO (hereinafter, the Controller), with registered office at Avenida de Pio XII, number 6, 3rd floor, CP: 28016 (Madrid) and CIF number B-87305009, is responsible for the processing of data provided by users (“Users”) through the Website.

You can contact PROVACUNO by mail at the above address, by e-mail at the above address, or by telephone at 91 7129125.

We reserve the right to modify or adapt this Privacy Policy at any time, so we recommend that you review it.

Data object of the treatment

WEB CONTACTS, E-MAIL

PROVACUNO shall process the identification and contact data provided by the user through the contact form, or when contacting the Controller by e-mail, as well as other data included by the user. In addition, PROVACUNO may process the IP, operating system or browser used by the user, and even the duration of the visit, anonymously.

Thus, the data will be processed for the following purposes:

  • To answer queries, requests or requests.
  • Manage the requested service, answer requests, or process requests.
  • Information by electronic means, which relate to a request.
  • To carry out analysis and improvements on the Web, on the products and services of PROVACUNO.
  • To improve the commercial strategy.

Data processing is based on the acceptance and consent of the interested party: in those cases where it is necessary to fill out a form and click on the send button in order to make a request, the completion of the form will necessarily imply that the user has been informed and has expressly given his or her consent to the processing of his or her data based on this privacy policy.

All our forms have the symbol * in the mandatory data. If you do not provide these fields, or do not check the checkbox to accept the privacy policy, the information will not be allowed to be sent.

SOCIAL NETWORK CONTACTS

The personal data available in the RRSS profiles, as well as those that the user provides to the Responsible when contacting him through this channel, will be processed for the purpose of:

  • Answering queries, requests or requests.
  • Manage the requested service, answer the request, or process a request.
  • Establish a user-responsible relationship, and create a community of followers.

In this case, the treatment is based on the acceptance of a contractual relationship in the corresponding social network environment, and in accordance with its privacy policies, so it is recommended that the user consult them.

PROVACUNO will only be able to consult or unsubscribe the data in a restricted way by having a specific profile. These will be treated as long as the user allows through the different interactions that each RRSS allows. Any rectification of data or restriction of information or publications, the user must make it through the configuration of your profile on the social network itself.

NEWSLETTER CONTACTS

On the Web, it is allowed to subscribe to the Newsletter, if you provide us with an email address, to which it will be sent. We will only store your email address in our database, and we will proceed to send you periodic emails, until you unsubscribe, or we stop sending emails.

You will always have the option to unsubscribe in any communication.

For what purposes we will treat your personal data.

  • To manage the requested service.
  • Information by electronic means, regarding your request.
  • Commercial information or events by electronic means, as long as there is express authorization.
  • Perform analysis and improvements in sending mailing, to improve our business strategy.

What is the legitimacy for the processing of your data.

The acceptance and consent of the interested party. In those cases where you subscribe it will be necessary to accept a checkbox and click on the send button. This will necessarily imply that you have been informed and have expressly given your consent to receive the Newsletter. If you do not check the checkbox to accept the privacy policy, the information will not be sent. It usually has the following formula: “□ I am over 14 and I have read and accept the Privacy Policy.”

For how long we will keep the personal data.

Until the revocation of the consent given.

QUALITY SURVEYS

For what purposes we are going to treat your personal data:

  • To assess the degree of quality in the service provided.
  • To improve the services offered.

The legal basis is the express consent of the respondent.

For how long we will keep personal data

Until the revocation of the consent given.

SUPPLIERS

For what purposes we will treat your personal data:

  • Information by electronic means, concerning your request.
  • Commercial or event information by electronic means, as long as there is express authorization.
  • To manage administrative, communications and logistics services carried out by the Responsible.
  • Invoicing.
  • To carry out the corresponding transactions.
  • Invoicing and declaration of the appropriate taxes.
  • Control and recovery management.

What is the legal basis for the processing of your data:

The legal basis is the acceptance of a contractual relationship, or failing that your consent to contact us or offer us your products by any means.

How long we will keep the personal data:

For the duration of the relationship between the parties and for the statute of limitations arising therefrom.

PARTNERS

For what purposes we will process your personal data:

  • Organization of the actions necessary for the achievement of the purposes of the company.
  • Internal management and legal compliance.
  • Convening of meetings.
  • To carry out the corresponding transactions.
  • Declaration of the appropriate taxes.

What is the legitimacy for the processing of your data:

The legal basis is contractual, the acceptance of a contract either for the purchase and sale of shares or similar, or participation in the incorporation of the company.

How long we will keep the personal data:

For the duration of the relationship between the parties and for the statute of limitations arising therefrom.

Processing of third party data

As a general rule, the Data Controller will only process data provided by its owners. In the event of receiving data from third parties, such persons must be informed in advance and their consent must be requested, otherwise PROVACUNO shall be exempt from any liability for failure to comply with this requirement.

DATA OF MINORS

PROVACUNO shall not process data of minors under 14 years of age. Therefore, the user should refrain from providing such data if he/she is not of that age or, if applicable, from providing data of third parties who are not of the aforementioned age. PROVACUNO disclaims any liability for failure to comply with this provision.

COMMERCIAL COMMUNICATIONS BY ELECTRONIC MEANS

If the user gives express consent to do so, by checking the corresponding checkbox, PROVACUNO will send commercial communications to the email address provided. The Responsible will store the email in the database, and will send emails periodically, until the user requests unsubscription, option that will be available in any communication. The purposes of this specific treatment consist of:

  • Manage the requested service.
  • Information by electronic means, related to the request.
  • Commercial or event information by electronic means, as long as there is express authorization.
  • To carry out analysis and improvements in the mailing, to improve the commercial strategy.

SECURITY MEASURES WE APPLY

PROVACUNO has adopted an optimal level of information security, putting the means and adopting the appropriate technical and organizational measures according to the state of technology to prevent the loss, misuse, alteration, unauthorized access or theft of Personal Data.

COMMUNICATIONS TO THIRD PARTIES

Users’ personal data may be transferred to:

  • State Agency of Tax Administration and to banks and financial institutions for the collection of the service provided or product purchased; by virtue of legal obligation.
  • Data processors necessary for the provision of the service, who will have signed a contract for the provision of services that obliges them to maintain the same level of privacy as the data controller.

In the event that any of the assignments involve an international transfer of data when using American applications, it will be adhered to the Privacy Shield agreement, which guarantees that American software companies comply with European data protection policies on privacy.

USER RIGHTS

The regulations on data protection, recognizes the user a series of rights, which PROVACUNO as responsible, is obliged to satisfy:

  • To know if their data are being processed or not.
  • To access the personal data being processed.
  • To request the rectification of the data if they are inaccurate.
  • To request the deletion of the data if they are no longer necessary for the purposes for which they were collected or if you withdraw your consent.
  • To request the limitation of data processing, in some cases, in which case the data will only be kept in accordance with the regulations in force.
  • To data portability, which will be provided in a structured, commonly used or machine-readable format; or may be sent to the new designated data controller. Only valid in certain cases.
  • To file a complaint with the Spanish Data Protection Agency or competent supervisory authority.
  • To revoke consent for any processing for which you have consented, at any time.

To facilitate the process, and comply with the principle of data accuracy, if any data is modified, the Data Controller appreciates the communication of such modification.

In order to exercise the aforementioned rights, the user may request a form from PROVACUNO, or use the forms prepared by the Spanish Data Protection Agency or third parties. These forms must be signed electronically or be accompanied by a photocopy of the user’s National Identity Card; in the case of representation, a copy of the user’s National Identity Card must be attached, or the user must sign it with his/her electronic signature. The forms can be submitted in person, sent by letter or by mail to the address of the Responsible at the beginning of this text.

Depending on the right exercised, PROVACUNO will take a maximum of one month to respond from receipt of the request, and two months if the issue is very complex, in which case the user will be notified.

COOKIES

The Web uses Cookies, if you want more information, you can do so by accessing our Cookies Policy.

Retention of personal data

  • The personal data will be kept as long as the user remains linked to the person in charge.
  • Once unlinked, the data processed for each purpose will be kept for the legally stipulated periods, including the period in which a judge or court may require them in accordance with the statute of limitations for legal action.
  • The data processed shall be kept until the expiration of the aforementioned legal terms, if there is a legal obligation to maintain them, or, if there is no such legal term, until the interested party requests their deletion or revokes the consent granted.
  • PROVACUNO shall maintain all information and communications related to the provision of the service, for the duration of the product or service guarantees, in order to attend to possible claims.